# Payments and invoices

> Plans, buying credits, auto top-up, invoices and refunds.

Source: https://huispedia.dev/en/docs/billing/

You buy credits under [Billing](https://huispedia.dev/en/dashboard/billing/), by credit card or iDEAL | Wero, between €10 and €5,000 at a time. A credit costs €0.05 excluding VAT. Bought credits are valid for 12 months.

**Plans.** Free is the plan without a subscription. You choose a paid plan under *Billing* and pay for it monthly by credit card. A bigger plan starts right away: you pay the difference for the rest of the month and get the extra credits. A smaller plan starts at the next renewal. You can cancel any time; your plan then runs until the end of the month, then you are on Free. If a renewal does not go through, we try again a few times and let you know. You get that month's credits as soon as the payment succeeds; if it never does, your plan ends.

**Auto top-up.** When your balance drops below a threshold you choose, we charge a fixed amount to your saved credit card, up to a monthly cap. After three failed charges, or when you remove the credit card, we switch it off and let you know.

**Invoices.** Amounts are excluding VAT; 21% VAT is added. Every payment gives an invoice with your billing details, your PO number if you fill one in, and the VAT. Under *Invoices* you find the invoice as a PDF and the receipt.

**Refunds.** A refund or chargeback takes the bought credits or plan credits off your balance again. What you had already spent shows as a negative balance; your next top-up covers it first. A chargeback suspends your account until it is resolved and ends your plan.